Dandelion Catering Terms and Conditions


TERMS AND CONDITIONS Dandelion Catering Limited and Dandelion Hire LLP.

All quotes are based on current pricing advertised on menus and are valid for a 1 month. Should a client wish to confirm a booking after 1 month from the date of the initial quote may be subject to a change in pricing.

Prices is reviewed by Dandelion on an annual basis and Dandelion reserve the right to change/update menu pricing.

All pricing is per head and subject to VAT.


Once the client confirms acceptance of an estimate, this becomes a contractual agreement, this is the point where our Terms and Conditions come into full effect. All Terms and Conditions must be read and understood by the client as this is the basis of the contractual agreement with Dandelion Catering upon confirmation of booking.


Upon confirmation of booking, the following process will commence –

First payment – a 25% invoice will be raised for a non-refundable deposit. Once the deposit is paid, the booking and date are confirmed with Dandelion.

A further 25% of the quote will be paid 1 week before the event date.

Final payment is due 1 week after the invoice is sent.

Late Payment policy – Penalties will be applied to all late payments of 10% on all outstanding value.

The client is responsible for all final details and the settlement of the account, with any queries regarding the invoice being raised immediately. Payment is preferred via BACS, any cheques should be made payable to Dandelion Catering Ltd.

Once a deposit has been paid, this is subject to a 14 day ‘cooling off’ period and only within that period will a refund will be given should a client notify us in writing that they wish to cancel. This term is strictly within the 14-day period or the above terms apply.


All fees/charges are subject to VAT at the standard rate.

Final Details

All final details including numbers, dietary requirements and timelines are to be provided when requested, approximately 2 weeks prior to the event date.


Any cancellation should be advised in writing to Dandelion as soon as possible.

All deposit payments are non-refundable, and this payment will be retained by Dandelion. Charges will also be made as per the following-

If Cancelled Amount due from Client
0-8 weeks prior to the event date 100% of the catering services
8-20 weeks prior to the event date 50% of the catering services
20 weeks plus 25% of the catering services
(equating to the non-refundable deposit)

Non-payment prior to any event may be taken as a cancellation and the charges above will be applied accordingly. Dandelion may take the decision to cancel an event should the client be in arrears of payment or be in breach of the any of our Terms and Conditions. Dandelion reserves the right to receive payment after termination of a contact/completion of an event subject to agreement.

Menus, Range and Availability

All goods and ingredients are offered subject to availability. If an item becomes unavailable or it is of insufficient quality for a client’s function Dandelion reserves the right to make a substitution. Wherever possible the client will be notified of any changes in advance.

All dietary requirements will be accommodated, and it is the client’s responsibility to outline the details of the requirements, including a full table plan showing where those people will be seated. Our Chefs will then adapt the menu choices to suit the requirement or provide an alternative dish if necessary.

Dandelion does offer menu tastings upon request and these are subject to an additional charge. Menu tastings are only available to clients who have booked and paid a deposit with us and the charge will be added to the client’s final invoice.

Additional Catering

Meals for entertainers, photographers, videographers, bands and musicians, child minders and any other supplier at events etc. must be pre-ordered and will be charged for.


All beverages can be supplied by Dandelion and will be on a sale or return basis for whole cases. Dandelion can also supply draught beer if required.

Access/Set Up

Dandelion Catering will require reasonable access to the area of the event in order to deliver, set up and collect our equipment. This will include the use of lifts to upper and lower floors, the use of loading bays and vehicular access. If additional labour is required (e.g. access across lawns to marquees during wet weather), we reserve the right to make a charge for this.

Dandelion also requests full details regarding a set up schedule (for example dates/times of marquee erection, table/chair installation) and reserve the right to make an additional charge of £250 plus VAT should our team have to return to site for our set up due to other equipment not being in place at the advised time, causing us delays/return journeys/extra time on site.

Dandelion requires a catering tent to be provided for all marquee/outdoor events (we do not hire out or provide catering tents) which should be a minimum size of 6m by 3m depending on the size of the event, with enough trestle tables for the kitchen team.

Access to running water is required along with access to power, a minimum of 4 x 13 amp plug sockets for the kitchen team.

Clear lighting within the catering tent and outside of the catering tent for loading is also required.

Any access issues for events are to be advised to Dandelion Catering in advance of the event.

Set up details will be confirmed in advance with the client and will either be on the day of the event, or in advance if agreed. A set up charge will be outlined on each quote, and this is subject to change should a set up the day prior be required/requested.

Dandelion will not be responsible for the removal of any waste or rubbish resulting from the event unless by prior arrangement.


Dandelion will work with the client obtain quotes from outside hire companies for all the hire needed for the event. As Dandelion is acting as an agent all these quotes are approximate and our subject to change. The client is also responsible for any breakages. 

Damage or loss, plus items left behind

The client is responsible for any damage, breakages, or loss of any property belonging to both Dandelion, or any property hired for the client’s function, however caused, and will be charged at the full replacement value. This applies to the period between delivery and collection. The client will report any damage to any equipment or structure to a representative of Dandelion as soon as possible.


All service staff will be fully trained and in the correct Dandelion branded uniform. The number of staff required for each event will be detailed on each quote and we work from standard ratios for this allocation.

Data Protection

Dandelion strictly adheres to all current GDPR regulations and all data collated from each client or enquiry will be stored in the correct manner and not disclosed to any other party.

Force Majeure

Dandelion will accept no liability for the failure to perform any obligations due to strike, lockout, hostilities or any other circumstances beyond our control.

No liability is accepted for loss, damage or consequential loss caused by any failure to perform our obligations (whether due to negligence by us, our employees or sub-contractors, or other due causes), but this does not exclude liability for death or personal injury as required by law.


The client is responsible for all loses, damages and expenses at any venue we are required to cater at, arising from the behaviour or actions of either themselves or their guests, along with any contractors bought onto site etc.

Dandelion will not be responsible for, and the client will indemnify the company, against all claims for injury to persons or loss of, or damage to the property and any of the garden areas howsoever caused, unless it is proven that such injury or damage be caused by fault material or workmanship, or negligence by the company.

Should damage occur to client property caused by a member of the Dandelion team, this should be reported immediately and followed up in writing, for our management team to discuss and review, potentially undertaking a full investigation.


In the unlikely event of a complaint, the client should raise this in writing to Dandelion with a full explanation of the issue, within 7 days of the event. This will be acknowledged within 24 hours and an estimated timescale for any investigation will be provided at this point.

Dandelion Catering Ltd reserve the right to amend and update these Terms and Conditions periodically.